This Privacy Policy sets out how LuckyOnes Casino Canada ("we", "us", "our") gathers, uses and safeguards your personal information whenever you visit the Site or open an account with us. Using the Site means you accept the practices described below.
1. Information We Collect
The information we may collect falls into these categories:
- Identity information — your name, date of birth, address and government-issued ID, used to confirm your age and identity.
- Contact information — your email address and phone number.
- Financial information — payment details and transaction history, required to handle deposits and withdrawals.
- Technical information — IP address, device and browser type, and pages viewed, gathered automatically via cookies and comparable technologies.
2. How We Use Your Information
Your information helps us open and manage your account, confirm your identity, handle deposits and withdrawals, guard against fraud and money laundering, provide customer support, meet legal and regulatory obligations, and — only where you've opted in — share news about promotions and offers.
3. Cookies
Cookies and related technologies keep you signed in, remember your preferences and help us understand how the Site gets used. Full details on the cookie types we use, and how to control them, are set out in our Cookie Policy.
4. Sharing of Information
Your personal information is never sold. It may be shared with payment providers and banks so transactions can be processed, identity-verification providers to confirm age and identity, regulators and law-enforcement bodies where the law requires it, and IT or support providers who help run the Site — always under suitable confidentiality obligations.
5. Data Security
Industry-standard safeguards, including encryption of sensitive data in transit, protect your information from unauthorised access, loss or misuse. Within our organisation, access to personal data is limited to staff whose role requires it.
6. Data Retention
Personal information is kept for as long as your account remains active and for a further reasonable period afterward, as needed to satisfy our legal, regulatory and accounting obligations or to settle disputes.
7. Your Rights
Depending on where you live, you may be entitled to see the personal information we hold about you, ask for inaccuracies to be corrected, request deletion of data we're not obliged to retain, and withdraw from marketing communications whenever you choose. Use the contact details below to exercise any of these rights.
8. Children's Privacy
LuckyOnes Casino Canada is built for adults. We do not knowingly gather personal information from anyone below the legal gambling age, and any such account and its data will be closed and removed if we become aware of it.
9. Changes to This Policy
This Privacy Policy may be revised periodically. Updates are published on this page, and where a change is significant we will take reasonable steps to let you know.
10. Contact Us
For questions about this Privacy Policy or how your data is handled, reach our Support page or email [email protected].