These Terms and Conditions (the "Terms") set out the rules for accessing and using LuckyOnes Casino Canada (referred to here as the "Site", "we", "us" or "our"). Opening an account or otherwise using the Site means you accept these Terms in full. If any part of them is unacceptable to you, please refrain from using the Site.
1. Eligibility
To register an account or play at LuckyOnes Casino, you must have reached 18 years of age or the legal age of majority in your jurisdiction, whichever comes later. Confirming that online gambling is permitted in your place of residence is your own responsibility before you sign up. We may ask for proof of age or identity at any point and may suspend an account until that proof is supplied.
2. Account Registration
Only one account is permitted per player. The details you submit at registration — legal name, date of birth, contact information and so on — must be accurate, current and complete. Keeping your login credentials confidential is your responsibility, as is any activity that takes place under your account. Accounts that are duplicated, registered with false details, or used to get around bonus conditions may be suspended or closed, with any resulting winnings forfeited.
3. Verification (KYC)
Consistent with normal industry and regulatory expectations, we may request confirmation of your identity, address, payment method or source of funds ahead of a withdrawal, or at any other stage of your account's life. Withdrawals may be delayed if requested documents are slow to arrive.
4. Bonuses and Promotions
Each welcome bonus, free spin offer or other promotion carries its own conditions — wagering requirements, maximum bet size, game contribution rates and expiry — disclosed when the offer is presented. Where abuse or a breach of these Terms is reasonably suspected, we reserve the right to refuse, withdraw or adjust a bonus and to void any related winnings.
5. Deposits and Withdrawals
Any of the payment methods shown on the Site can be used for deposits and withdrawals. Processing speed depends on the method chosen and may be affected by minimum or maximum limits and by identity or payment checks. Standard transactions carry no fee from us, though your bank or payment provider may apply one of its own.
6. Responsible Gambling
Responsible gambling matters to us. Deposit limits, time-outs and self-exclusion can all be arranged on request. Should your gambling start to feel like a problem, our support team is available to help, as are local problem-gambling organisations.
7. Intellectual Property
Everything on the Site — logos, graphics, game titles and written content — belongs to or is licensed by LuckyOnes Casino Canada and is protected under copyright and trademark law. Copying, reproducing or distributing any part of the Site without our prior written permission is not allowed.
8. Limitation of Liability
The Site is offered on an "as is" basis. We take reasonable measures to keep it secure and available but cannot promise uninterrupted or error-free access. As far as the law allows, we are not responsible for indirect or consequential loss connected to your use of the Site.
9. Suspension and Termination
At our discretion, we may suspend or close an account where these Terms appear to have been breached, where fraud or money laundering is suspected, or where a regulator or payment partner requires it of us.
10. Changes to These Terms
These Terms may be revised from time to time to reflect changes to our services or to applicable law. Any update will be published on this page, and continuing to use the Site afterward means you accept the revised version.
11. Contact Us
Questions about these Terms can be directed to our Support page or sent by email to [email protected].